POLICY | Second Serenity

POLICY AND TERMS

ALL SALES ARE FINAL

All purchases made are considered final sale. This means that once an item is purchased, it cannot be refunded, returned or exchanged. We encourage you to carefully review your order before completing your purchase.

In the event that you receive a defective or damaged item, please contact our customer service team within 24 hours of receiving your order, and we will gladly assist you. Proof of defect or damage, such as photos, will be required.

We are committed to providing excellent products and customer service, but we understand that disputes may arise. If you have any issues with your purchase, we encourage you to contact our customer service team to resolve the matter promptly before initiating a chargeback with your credit card issuer. Should a chargeback be initiated, we will investigate and provide necessary documentation to resolve the dispute fairly. Our goal is to ensure transparency and fairness for all parties involved. For further details, please review our complete return and sales policy.

Shipping

All orders are processed within 5 business days. Domestic standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping is delivered the next business day; this does not include processing time. We ship to select countries internationally, with delivery times varying by destination and provided at checkout; international customers are responsible for any customs duties or taxes.

Once your order is shipped, you will receive a tracking number via email. Please ensure your shipping address is correct, as we are not responsible for orders shipped to incorrect addresses. Once your order has been shipped, we are not responsible for any lost, stolen or damaged items.If your package is lost, stolen or damaged during transit, please contact the carrier directly for assistance. We appreciate your business and strive to provide a smooth and timely delivery experience.

Second Serenity Privacy Policy and Terms of Use

This website is owned and operated by Second Serenity. By accessing this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use the website. We recommend keeping a printed copy of these Terms of Use.

Limitations of Use
The content on this website is for personal use only. You may not copy, reproduce, republish, distribute, display, transmit, sell, or otherwise exploit any content without Second Serenity's prior written permission. Specifically, you may not:

Create derivative works from the website or its content
Use network monitoring or discovery software to determine site architecture or extract user information
Use any automated or manual process to monitor or copy the website or its content without prior written permission from Second Serenity

Intellectual Property Ownership & Use
Your use of our website is subject to applicable laws governing intellectual property, including trademarks and copyrights.

For International Website Users
The website is hosted in the United States and intended for users in the United States. By using this website, you are subject to U.S. laws and jurisdiction.